Thank you for shopping with The Toy Kings. We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and returns policy below.
- Returns
We accept returns under the following conditions:
- Items must be returned within 7 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or receipt) is required.
- Certain items such as personalised products and clearance items may not be eligible for return.
To initiate a return, please contact our customer service team at sales@thetoykings.co.uk with your order details.
- Refunds
- Approved refunds will be processed within 7 days to your original payment method.
- Shipping fees are non-refundable unless the return is due to a fault on our part (e.g., incorrect or defective item sent).
- Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at sales@thetoykings.co.uk.
- Non-Returnable Items
The following items cannot be returned or refunded:
- Personalised or custom-made items.
- Clearance items.
- Late or Missing Refunds
If you have not received a refund after the processing period, please check with your bank or payment provider. If the issue persists, contact us at sales@thetoykings.co.uk.
- Shipping Returns
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping service as we are not responsible for lost returns.
- Contact Us
For any questions regarding returns and refunds, please reach out to our customer support team at sales@thetoykings.co.uk.
By making a purchase from our store, you acknowledge and agree to this Refund and Returns Policy.